Account Director

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Recess Creative is adding to our group of talented and creative professionals here in Cleveland. We’re looking for an organized, dedicated and passionate Account Director with Marketing/Advertising and/or Digital Agency background. The role of an Account Director at Recess is that of a Conductor. Through exceptional organization, it is up to you to make sure the Recess Orchestra does not miss a note.

 

Principal Accountabilities

  • Build a relationship with clients to understand their communication challenges. This requires more than just attending meetings and asking them what their needs are. It requires gaining a deep knowledge of their business problems that are trying to be solved.
  • Be a strategic partner. Our clients are often very busy people with very specific vertical knowledge. Your creativity and strategic knowledge from working in a vertically agnostic role allows you the expertise to think outside of the their box and offer strategic and creative solutions to their communication problem.
  • Push the team to meet client deadlines and budgets without impacting quality or overtaxing resources.
  • Be an advocate for your client. Review work internally with a critical eye for the client to increase the likelihood of work being met with client approval.
  • Have the ability to communicate to clients why decisions have been made (ideally relating back to the creative brief).
  • Capture client feedback in a structured organized manner to be delivered to the appropriate parties via Task/ Work Order.
  • Gather feedback from clients at the completion of each project and use learning to better working relationships.
  • Ensure that project requirements are clearly understood by all employees involved.
  • Set and communicate deadlines and expectations for all Tasks.
  • Ensure that all employees have the right tools needed to work effectively (e.g., specs, logos, Creative Brief, clear deadlines).
  • Remind the team of upcoming deadlines and expectations.
  • Warn Client and Managing Partners if and why deadlines are going to be missed.
  • Clearly communicate full project plan internally and with clients. Gently remind clients if delays are affecting timeline
  • Manage internal iterations (Task) of deliverable and ensure that all employees understand their roles prior to Client Presentations.
  • Ensure quality by ensuring proofreading and product testing is thoroughly completed.
  • Ensure that project, task and bill code are open and closed at appropriate times.
  • Ensure that all files are properly named and archived to Mavenlink.

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Essential Functions*

  • Play an essential role in business development through the means of organic growth with existing clients.
  • Oversee all aspects of projects to ensure that work is completed according to client expectations, timeline and budget.
  • Manage project forecast from project start to finish.
  • Ensure all SOWs are clearly written with nothing left up to interpretation.
  • Ensure all work is accompanied by well written Task and Creative Brief
  • Report project budget and status to Managing Partners and Clients on a weekly or bi-weekly basis.
  • Manage client expectations and Change Requests according to Statements of Work.
  • Perform internal and client post-mortems on all projects.

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Competencies

  1. Project Management.
  2. Performance Management
  3. Writing Skills
  4. Technical Capacity.
  5. Organizational Skills.
  6. Leadership.
  7. Communication Proficiency.
  8. Customer/Client Focus.
  9. Trustworthy.
  10. Results Driven.
  11. Resilience.
  12. Problem Solving.
  13. Analysis.
  14. Collaboration Skills.
  15. Teamwork Orientation.
  16. Thoroughness.
  17. Time Management.
  18. Business Acumen.

 

This is a full-time position and the candidate will work directly out of our sweet downtown Cleveland, Ohio office. Benefits include: Complete Health - Medical, Dental, Vision & Life, Disability, and IRA with company match & PTO.

Due to the anticipated volume of responses, we will contact only those candidates who most closely match our requirements.

If you think you’d be a great fit, and love deli sandwiches, please apply with your resume and relevant experience.

 

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